AUSIEX shows that seamless onboarding and strong compliance go hand in hand

AUSIEX is a stockbroking firm licensed to offer share trading on the Australian stock exchange. It specializes in equities execution, clearing and settlement services, and equities administration. 

Headquartered in Sydney and with roots stretching back to 1994, the firm is one of Australia’s providers for financial institutions (FIs), advisors, intermediaries, and industry participants. 

With a combination of regulatory and business challenges on the horizon, the company needed to invest in a fit-for-purpose, fully compliant anti-money laundering (AML) software solution – ideally one that provided a service as reliable and scalable as AUSIEX does to its own customers. 

Balancing compliance and customer experience 

One of AUSIEX’s biggest compliance challenges was balancing regulatory requirements around customer due diligence (CDD) with the fast, seamless onboarding experience expected by their client base. Facing high alert volumes, AUSIEX’s compliance team struggled to remediate cases quickly enough without adding friction to the business. 

This was exacerbated by the team’s reliance on legacy compliance technology, which led to fragmented processes, siloed customer data, a high rate of false positive alerts, and a significant amount of work that needed to be completed manually. 

The delays and compliance failures caused by the existing solution meant it had become outdated during the company’s growth phase. Therefore, AUSIEX began to look for a more intelligent, streamlined, and adaptable solution. 

“One of the biggest challenges is balancing a fast, seamless onboarding with a solid customer due diligence on the other side. We also face high alert volumes and need to balance that without adding friction to the business.” 

Caio Andrade, Senior Manager, Financial Crime Compliance, AUSIEX 

Quality and flexibility separate ComplyAdvantage from the competition

ComplyAdvantage stood out as an AML software vendor that could provide this for AUSIEX, with key features including: 

• Automated risk scoring that allows compliance analysts to prioritize high-risk alerts. 
• All relevant customer data on a single screen, so analysts don’t have to switch between different platforms and datasets. 
• Proprietary risk data, allowing AUSIEX to make data-driven decisions aligned with its risk appetite.  

Senior compliance staff at AUSIEX cited the dynamism and usability of ComplyAdvantage’s screening software and data as a major factor in their decision to partner with us. Our risk intelligence is updated in real-time to minimize false positives and maximize compliance teams’ ability to detect genuine threats, while market-leading AI capabilities allow teams to automate repetitive tasks and reduce alert backlogs efficiently. 

ComplyAdvantage’s strong reputation in the market and familiarity with relevant local regulations were also decisive factors in AUSIEX’s choice. 

“The decision to choose ComplyAdvantage came down to two things: quality and flexibility. ComplyAdvantage offers a high-quality, dynamic solution, and a much more intuitive and flexible platform to use. It really felt like a solution that would grow with us and support our evolving needs.” 

Caio Andrade, Senior Manager, Financial Crime Compliance, AUSIEX 

A shared focus on growth 

With AUSIEX aiming for an onboarding experience that would allow it to boost its customer acquisition rate, alignment across both companies on growth was critical. 

After partnering with ComplyAdvantage, AUSIEX stakeholders were confident that our Customer Screening and Ongoing Monitoring tools would be able to grow with the business and support its evolving needs. 

Importantly, ComplyAdvantage demonstrated that a dynamic approach to compliance could transform it into a driver of growth rather than treating it as a box-ticking exercise. 

“ComplyAdvantage was very solid across all metrics, and we were happy to work with a company that had a similar focus for us around uplift and continuous engagement.” 

Wayne McIntosh, Chief Risk and Compliance Officer, AUSIEX

Tailored support leads to ongoing success 

The ongoing support of our technical and Customer Success teams has been crucial in achieving a consistently successful partnership. AUSIEX’s Chief Risk and Compliance Officer describes working with them as a “fantastic experience,” citing this strong relationship as a reason AUSIEX has continued to use ComplyAdvantage to fulfill due diligence requirements. 

ComplyAdvantage’s combination of responsiveness, regulatory knowledge, and technical expertise has allowed AUSIEX to optimize its screening solution over time for maximum efficiency and effectiveness.  

“Working with ComplyAdvantage has been great. The team is very responsive and easy to deal with. They understand very well not only the compliance side, but the technical side of things, which makes things really easy for us.”

Caio Andrade, Senior Manager, Financial Crime Compliance, AUSIEX 

Now equipped with a customer screening solution that allows AUSIEX to meet all its regulatory requirements while onboarding customers at scale, the company is looking at adding further ComplyAdvantage modules and features to bolster its compliance function. 

“What other companies will find with ComplyAdvantage is not only a solution that is easy to use and very robust, but also that meets regulatory requirements.” 

Caio Andrade, Senior Manager, Financial Crime Compliance, AUSIEX