What to expect during your onboarding with ComplyAdvantage

For firms in the payments, banking, and investment sectors, implementing a new compliance solution is more than a technical upgrade – it is a strategic move toward faster, safer growth. 

At ComplyAdvantage, we help companies deliver strategic, best-practice advice that delivers immediate value. In other words, our streamlined approach ensures that over 70% of our customers go fully live within just one month.

Step-by-step: Onboarding at ComplyAdvantage

We make our onboarding process a collaborative journey that aligns our solutions and technology with your business objectives across four strategic phases.

Phase 1: Strategize & plan

We collaborate with your stakeholders to understand your company’s needs, requirements, and objectives. We ensure our solution is tailored to achieve the specific compliance outcomes your organization seeks.

Phase 2: Implement & launch

Our Services team leads technical implementation, applying industry best practices to maximize your ROI. This phase entails a quick but detailed migration and setup to ensure you see value as quickly as possible.

“ComplyAdvantage impressed me with its seamless implementation process and the flexibility it offers, allowing users to either tailor rules to their needs or utilize the pre-built library. The case management features are strong, and the ability to view alerts by entity provides a comprehensive view of customer behavior, which is extremely helpful for effective risk monitoring. Additionally, users have reported that the platform is intuitive and easy to use.”

Andre Luiz C., Senior Compliance Manager (G2)

Phase 3: Serve & succeed

Once live, our Customer Success organization provides ongoing service to ensure you get consistent results regardless of the operational complexity. This includes regular reviews to maintain alignment with your evolving priorities.

Phase 4: Adapt & grow

We foster your business growth by optimizing outcomes and helping you grow more cost-effectively. As your products and customers change, we ensure your configuration is always set up for success.

Success story: Business finance app Qonto leveraged ComplyAdvantage to accelerate multi-market growth, utilizing streamlined AML screening to maintain high compliance standards while expanding rapidly across Europe. 

“ComplyAdvantage is a solid solution, especially if you’re looking for a solution that can grow with your business and adapt to a complex regulatory environment.”

Marina Lagos Muñoz, Senior Lead AFC Sanctions & Investigation, Qonto

Step-by-step: Integrating Customer Screening & Transaction Monitoring

Integrating core solutions like Customer Screening and Transaction Monitoring follows a rigorous 6-phase technical roadmap with many clients going live in under 4 weeks, depending on the product.

Phase 1: Scoping & design

The project begins with a formal kick-off followed by detailed data, rules & strategy, and UI & operational scoping to ensure the platform fits your specific workflow.

Phase 2: Development & configuration

We create your test account and configure the source format. Our team then builds the rules and workflows based on the initial scoping requirements.

Success story: By moving to ComplyAdvantage, investment platform AJ Bell transitioned from manual, legacy processes to an automated, risk-based approach, successfully reducing alert volumes by 82%.

“It’s really important for us to have strong relationships with our technology providers for our relationship with the regulator.”

Laura Lehane, Head of Financial Crime & MLRO, AJ Bell 

Phase 3: Refinement & QA

You receive access to the test environment to provide feedback. We then perform configuration refinement and rigorous internal QA & testing to ensure the system meets our high standards.

Phase 4: Data integration & training

We finalize your data input configuration and begin User Acceptance Training (UAT). This covers the technical integration, rule performance, and operational UI.

“ComplyAdvantage has been an invaluable partner for us for many years, and it’s genuinely a tool we like working with. From the technical side, the integration process is smooth and predictable, and the solution scales very well, whether you are integrating with a large institution with hundreds of thousands of customers or a small startup with hundreds of customers. Account management and customer support often exceed expectations.”

Anastasiia V., Head of Group Compliance, DPO (G2)

Phase 5: UAT sign-off & training

We complete a formal UAT review & sign-off. Final training sessions are held to ensure your analysts are fully prepared to use the platform effectively on day one.

Phase 6: Production & go-live

The final step involves migrating your configuration to the production environment and bootstrapping historic data. Once access is granted and final sign-off is received, your system is live.

Customer resources throughout the process

We are here to accompany you throughout your onboarding journey and beyond, at every step and at any time. You can refer to our extensive customer resources to ensure your team has everything they need:

• 24/5 technical support: Global access to technical experts for operational matters, maintaining a 95% CSAT.
• 24/7 priority support: Constant monitoring and availability for P1/critical matters for all customers.
• Knowledge base: Quick access to guides, videos, and solutions for common questions.
• Optimization reviews: Strategic benchmarking and recommendations on how to improve match rates and reduce false positives.
• FCC expertise: Access to Financial Crime Compliance experts with over 50 years of combined industry experience.

“We’ve had a great experience working with ComplyAdvantage. Their platform is reliable, intuitive, and packed with the kind of real-time risk data we need to make informed compliance decisions. The AML screening and transaction monitoring tools are particularly effective, helping us stay ahead of potential risks while maintaining full regulatory compliance. What stands out most is their commitment to innovation – frequent updates and improvements show they’re listening to customer feedback and keeping pace with the evolving compliance landscape. The support team has also been responsive and knowledgeable, making the onboarding process smooth and ongoing operations hassle-free. Overall, ComplyAdvantage has become a valuable partner in our risk management and compliance efforts. Highly recommended for any organization looking for a robust, modern solution.”

Verified User in Banking (G2)