Pepperstone enhances operational efficiency across multiple markets and jurisdictions with bespoke transaction monitoring rules

Pepperstone is an award-winning online global forex and contract for differences (CFD) broker founded in 2010. Headquartered in Australia, the group is regulated in 8 jurisdictions. Committed to providing a premium trading experience for its clients globally, Pepperstone offers access to a wide range of trading platforms, including TradingView, cTrader, MetaTrader, and Centrum. Its suite of available platforms is further enhanced by a variety of third-party tools and plugins.

Streamlining alert management

Prior to partnering with ComplyAdvantage, Pepperstone used an in-house transaction monitoring solution that was, in part, spreadsheet-based. This led to a manual search and retrieval process, which posed challenges and potentially affected processing efficiency and speed.

Seeking a solution to streamline its alert management, improve record keeping, and strengthen its risk prevention measures, Pepperstone turned to ComplyAdvantage. In addition to addressing alert resolution speed and tracking, Pepperstone wanted a solution that would help it enhance operational efficiency across the various markets and jurisdictions in which it operates.

Integrated, customized transaction monitoring

To this end, ComplyAdvantage enabled Pepperstone to enhance its transaction monitoring rules, allowing the company to configure distinct thresholds aligned with its risk exposure in different territories. This approach resulted in a resilient transaction monitoring environment in which Pepperstone’s analysts can now more efficiently manage the diversity of risk that occurs across the jurisdictions in which Pepperstone operates.

“A key feature for us was the configurability of rules and parameters ComplyAdvantage’s solution offered, allowing us to customize thresholds according to the specific jurisdictions and segments we operate in without incurring additional costs.”

Stephanie Holmes, Head of Compliance, UK at Pepperstone

ComplyAdvantage further helped Pepperstone in enhancing its operational efficiency with a data insights dashboard that offered detailed views per rule and territory. Before partnering with ComplyAdvantage, Pepperstone faced challenges in monitoring its rules’ performance due to rising transaction volumes.

By implementing a new data insights dashboard, Pepperstone enhanced efficiency and improved its ability to make informed, data-driven decisions with greater speed and accuracy.